Our mission statement – to increase fire safety in Australian homes by providing quality smoke alarms – at an affordable price.

Hello!

We are Christian and Ben Bassos, two brothers from Queensland with combined professional backgrounds in industrial safety, e-commerce, and customer service. Our smoke alarm website was successfully launched in 2019 to help improve fire protection safety in Australian households.

Being landlords ourselves, we wanted to find a safe, hassle-free and affordable solution to the new QLD interconnected photoelectric smoke detector laws.

We researched many different photoelectric smoke alarm manufacturers and trialed a number of products. During this process we gained a unique insight into what makes some alarms better (or poorer) than others being sold on the Aussie market. ZEN Smoke Alarms is a result of that intensive research. We genuinely believe ours are the best on the market.

Our personal values in life consist of integrity, hard work, and a positive attitude – we want these same values to be reflected in the way we do business. To that end we look forward to helping you protect your home and family against the hazards associated with a fire.

Kind Regards
Christian and Ben Bassos.

 
 
 
  Excellent  
    
 Based on 147 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 A D'Alton 
 
2024-07-10
 
 
  
Top class service.  Extremely fast delivery and easy to install.  Christian was very professional and certainly has a passion for smoke alarms, he is a walking Wikipedia on where to Install and how many are required.
  
 
  
 
 
 
  
 
 
 Gavin Height 
 
2024-07-01
 
 
  
Top quality product and service!
  
 
  
 
 
 
  
 
 
 Lloyd Webb 
 
2024-06-24
 
 
  
I needed an extra smoke detector at short notice which was compatible with what I had ordered 6 months previously.
I rang and spoke to Christian who looked up exactly what detector I needed and express posted it to me immediately to ensure I received it the next day. He even rang me back to tell me when it was on the way. This level of customer service is very rare. Would definitely recommend to anyone else.
Lloyd
  
 
  
 
 
 
  
 
 
 Lute Coremans 
 
2024-06-16
 
 
  
Christian's pre- and post-sales customer service deserves a 5*plus rating. He is always quick to respond with helpful advice, and very accommodating to assist when needed. I can highly recommend these smoke alarms.
  
 
  
 
 
 
  
 
 
 Karen Willshaw 
 
2024-05-31
 
 
  
I purchased a package of smoke detectors a few years ago and now realise I need a couple more.  I contacted Christian who couldn't have been more helpful, even offering an over the phone assistance to pair the two new detectors to my original ones.

Items are already on their way!!   Great service and can't thank you enough.
  
 
  
 
 
 
  
 
 
 Brad Delaney 
 
2024-04-16
 
 
  
Christian is awesome, knowledgeable, friendly and always quick to answer questions.  I can highly recommend Christian for all your smoke alarm needs !
  
 
  
 
 
 
  
 
 
 Darren Cowie 
 
2024-04-10
 
 
  
Great company to deal and excellent product and delivery time

Would highly recommend
  
 
  
 
 
 
  
 
 
 Liam Burke 
 
2024-04-08
 
 
  
Easy online ordering, fast delivery in Brisbane and wonderful customer service. I would recommend Zen Photoelectric Smoke Alarms to all.
  
 
  
 
 
 
  
 
 
 Jay Connell 
 
2024-04-07
 
 
  
Ordered on Wednesday and arrived on Thursday. Definitely high quality so have ordered more to change out all the old ones.